Frequently Asked Questions

Absolutely! Studio 345 welcomes everyone, from complete beginners to experienced Pilates enthusiasts. Our instructors will guide you through the equipment, demonstrate each exercise and provide modifications to suit your individual fitness level and experience.

Yes. All classes must be booked in advance through our online booking system or app to secure your spot.

If it's your first class, please arrive 15 minutes early. This gives us time to welcome you, show you around the studio, explain the reformer and answer any questions before class begins.

For future classes, we recommend arriving 5 minutes before your scheduled class.

Yes. All clients must be checked in before participating in class.

Checking in is an important part of our attendance records, emergency procedures, and insurance requirements. If you arrive after class has started, please wait for your instructor to acknowledge you so they can check you in before you join the class.

We understand that life happens. If you arrive after class has started, please enter the studio quietly and wait for your instructor's direction.

Once you've been checked in, your instructor will guide you into the class at an appropriate time to ensure both your safety and the flow of the session.

Wear comfortable activewear that allows you to move freely. We recommend fitted activewear so your instructor can clearly observe your movement and provide technique corrections where needed.

Yes. Grip socks are mandatory for all classes to ensure safety, hygiene and optimal grip on the reformer.

If you've forgotten your grip socks, don't worry, we have a range of premium grip socks available for purchase at the studio before your class.

Our classes are designed to cater to a range of experience levels. If you're new to Reformer Pilates, simply let your instructor know before class and we'll help you feel comfortable and confident from your very first session.

Please let your instructor know before class. We can often provide exercise modifications; however, some injuries or medical conditions may require clearance from your treating healthcare professional before participating.

If you're pregnant, please contact us before booking your first class. We'll discuss your stage of pregnancy and advise whether our classes are suitable. We also recommend obtaining clearance from your healthcare professional before exercising.

Classes can be cancelled up to 6 hours before the scheduled start time.

Late cancellations and no-shows may incur a fee or result in the loss of your class credit in accordance with your membership or class pack.

No. Memberships and class packs are non-transferable and may only be used by the registered account holder.

Street parking is available along Princes Highway and Edward Street, directly in front of the studio.

Additional parking may be available in nearby public parking areas. Please ensure you observe all posted parking signs and time restrictions.

Yes. We offer dedicated Teen Reformer classes designed specifically for participants aged 13–17 years.

Teenagers may also purchase memberships or class packs. However, anyone under the age of 18 must have a parent or legal guardian complete and sign all required membership agreements, waivers, health declarations, and consent forms before attending classes.

By signing these documents, the parent or legal guardian acknowledges and accepts the Studio 345 Terms & Conditions on behalf of the minor.

Teenagers aged 13–17 years may attend selected adult classes at the discretion of Studio 345, provided they have prior approval and a parent or legal guardian has completed all required consent forms and accepted the Terms & Conditions.

Our instructors reserve the right to recommend that a teenager attend Teen Reformer classes if they believe it is the most appropriate environment for their age or experience level.

Founding Memberships are a limited release of discounted memberships available before Studio 345 officially opens.

Once you've secured your Founding Membership, you'll continue to enjoy your discounted rate for as long as your membership remains active, subject to our Membership Terms & Conditions.

Not sure which option is best for you? We'd love to help. Contact our team and we'll recommend the membership that best suits your lifestyle, goals, and training schedule.

To help create a calm, focussed, and respectful environment for everyone, we ask that mobile phones remain on silent and are not used during class unless there is an emergency.

If you're expecting an urgent call or message, please let your instructor know before class begins.

Yes. You can cancel your membership at any time by providing the required notice period in accordance with your Membership Terms & Conditions.

Your membership will remain active until the end of your notice period, and you'll continue to have access to your included classes during this time.

Yes. only memberships can be placed on hold for up to 4 weeks per calendar year. Freeze requests must be submitted in advance and are subject to our Membership Terms & Conditions.